INI
Consumer Life Center - INI
Consumer Life Centers are consumer consultation offices established by local governments (municipalities and prefectures). They support resolution of disputes between consumers and businesses, handling a wide range of consultations including contract issues, fraudulent business practice damages, mail order troubles, and product safety. They are established nationwide and accept consultations free of charge.
consumer protection
consultation office
consumer affairs
dispute resolution
local government
[item.contract-troubles]
code=01
slug=contract-troubles
name=Contract Troubles
description=Consultations regarding purchase contracts for goods and services.
category=Contract Related
hours=
phoneNumber=
[item.fraudulent-business-practices]
code=02
slug=fraudulent-business-practices
name=Fraudulent Business Practices
description=Damages from door-to-door sales, telemarketing, and multi-level marketing.
category=Business Practice Damages
hours=
phoneNumber=
[item.mail-order-troubles]
code=03
slug=mail-order-troubles
name=Mail Order and Online Shopping Troubles
description=Consultations regarding internet shopping and catalog mail order.
category=Mail Order Related
hours=
phoneNumber=
[item.subscription-troubles]
code=04
slug=subscription-troubles
name=Subscription Troubles
description=Consultations about unintended continuation of subscriptions after trial offers.
category=Contract Related
hours=
phoneNumber=
[item.advertising-issues]
code=05
slug=advertising-issues
name=Labeling and Advertising Issues
description=Consultations regarding false and exaggerated advertising.
category=Advertising Related
hours=
phoneNumber=
[item.product-safety]
code=06
slug=product-safety
name=Product Safety
description=Consultations regarding product accidents and unsafe products.
category=Safety Related
hours=
phoneNumber=
[item.service-troubles]
code=07
slug=service-troubles
name=Service Damages
description=Troubles related to esthetics, medical care, and beauty services.
category=Service Related
hours=
phoneNumber=
[item.debt-issues]
code=08
slug=debt-issues
name=Debt Issues
description=Consultations regarding debt problems and overpaid interest.
category=Financial Related
hours=
phoneNumber=
[item.consumer-hotline]
code=09
slug=consumer-hotline
name=Consumer Hotline 188
description=Nationwide consumer consultation hotline.
category=Contact
hours=Weekdays 10:00-16:00
phoneNumber=188
[item.national-consumer-affairs-center]
code=10
slug=national-consumer-affairs-center
name=National Consumer Affairs Center
description=A national backup organization for consumer consultation.
category=Contact
hours=Weekdays 10:00-16:00 (except 12:00-13:00)
phoneNumber=03-3446-1623