TSV
Consumer Life Center - TSV
Consumer Life Centers are consumer consultation offices established by local governments (municipalities and prefectures). They support resolution of disputes between consumers and businesses, handling a wide range of consultations including contract issues, fraudulent business practice damages, mail order troubles, and product safety. They are established nationwide and accept consultations free of charge.
consumer protection
consultation office
consumer affairs
dispute resolution
local government
code slug name description category hours phoneNumber
01 contract-troubles Contract Troubles Consultations regarding purchase contracts for goods and services. Contract Related
02 fraudulent-business-practices Fraudulent Business Practices Damages from door-to-door sales, telemarketing, and multi-level marketing. Business Practice Damages
03 mail-order-troubles Mail Order and Online Shopping Troubles Consultations regarding internet shopping and catalog mail order. Mail Order Related
04 subscription-troubles Subscription Troubles Consultations about unintended continuation of subscriptions after trial offers. Contract Related
05 advertising-issues Labeling and Advertising Issues Consultations regarding false and exaggerated advertising. Advertising Related
06 product-safety Product Safety Consultations regarding product accidents and unsafe products. Safety Related
07 service-troubles Service Damages Troubles related to esthetics, medical care, and beauty services. Service Related
08 debt-issues Debt Issues Consultations regarding debt problems and overpaid interest. Financial Related
09 consumer-hotline Consumer Hotline 188 Nationwide consumer consultation hotline. Contact Weekdays 10:00-16:00 188
10 national-consumer-affairs-center National Consumer Affairs Center A national backup organization for consumer consultation. Contact Weekdays 10:00-16:00 (except 12:00-13:00) 03-3446-1623