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Consumer Life Center - XML

Consumer Life Centers are consumer consultation offices established by local governments (municipalities and prefectures). They support resolution of disputes between consumers and businesses, handling a wide range of consultations including contract issues, fraudulent business practice damages, mail order troubles, and product safety. They are established nationwide and accept consultations free of charge.

consumer protection consultation office consumer affairs dispute resolution local government

<?xml version="1.0" encoding="UTF-8"?>
<items>
  <item>
    <code>01</code>
    <slug>contract-troubles</slug>
    <name>Contract Troubles</name>
    <description>Consultations regarding purchase contracts for goods and services.</description>
    <category>Contract Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>02</code>
    <slug>fraudulent-business-practices</slug>
    <name>Fraudulent Business Practices</name>
    <description>Damages from door-to-door sales, telemarketing, and multi-level marketing.</description>
    <category>Business Practice Damages</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>03</code>
    <slug>mail-order-troubles</slug>
    <name>Mail Order and Online Shopping Troubles</name>
    <description>Consultations regarding internet shopping and catalog mail order.</description>
    <category>Mail Order Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>04</code>
    <slug>subscription-troubles</slug>
    <name>Subscription Troubles</name>
    <description>Consultations about unintended continuation of subscriptions after trial offers.</description>
    <category>Contract Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>05</code>
    <slug>advertising-issues</slug>
    <name>Labeling and Advertising Issues</name>
    <description>Consultations regarding false and exaggerated advertising.</description>
    <category>Advertising Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>06</code>
    <slug>product-safety</slug>
    <name>Product Safety</name>
    <description>Consultations regarding product accidents and unsafe products.</description>
    <category>Safety Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>07</code>
    <slug>service-troubles</slug>
    <name>Service Damages</name>
    <description>Troubles related to esthetics, medical care, and beauty services.</description>
    <category>Service Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>08</code>
    <slug>debt-issues</slug>
    <name>Debt Issues</name>
    <description>Consultations regarding debt problems and overpaid interest.</description>
    <category>Financial Related</category>
    <hours></hours>
    <phoneNumber></phoneNumber>
  </item>
  <item>
    <code>09</code>
    <slug>consumer-hotline</slug>
    <name>Consumer Hotline 188</name>
    <description>Nationwide consumer consultation hotline.</description>
    <category>Contact</category>
    <hours>Weekdays 10:00-16:00</hours>
    <phoneNumber>188</phoneNumber>
  </item>
  <item>
    <code>10</code>
    <slug>national-consumer-affairs-center</slug>
    <name>National Consumer Affairs Center</name>
    <description>A national backup organization for consumer consultation.</description>
    <category>Contact</category>
    <hours>Weekdays 10:00-16:00 (except 12:00-13:00)</hours>
    <phoneNumber>03-3446-1623</phoneNumber>
  </item>
</items>