INI

Administrative Consultation Contact Points - INI

The Administrative Counseling System is administered by the Ministry of Internal Affairs and Communications (MIC), which widely accepts complaints, opinions, and requests regarding the operations of national government agencies, independent administrative agencies, and special corporations. It is a mechanism that promotes problem resolution from a position different from the responsible ministries and agencies, and aims to improve administrative systems and operations. Various consultation contact points have been established, including 50 Administrative Counseling Centers 'KIKUMIMI' nationwide, the Administrative Complaint Hotline 110 (0570-090-110), email counseling, and approximately 5,000 Administrative Counseling Committee members. The system operates free of charge with strict confidentiality, handling approximately 120,000 consultations annually.

Ministry of Internal Affairs and Communications administrative counseling KIKUMIMI Administrative Complaint Hotline Administrative Counseling Committee free consultation complaint handling

[item.kikumimi-center]
code=01
slug=kikumimi-center
name=Administrative Counseling Center 'KIKUMIMI'
description=Administrative counseling contact points operated by MIC at 50 locations nationwide.
contactType=main
locations=50
phoneNumber=
emailAddress=
membersCount=
period=
url=

[item.administrative-complaint-hotline]
code=02
slug=administrative-complaint-hotline
name=Administrative Complaint Hotline 110
description=Nationwide common telephone consultation number (0570-090-110).
contactType=telephone
locations=
phoneNumber=0570-090-110
emailAddress=
membersCount=
period=
url=

[item.email-counseling]
code=03
slug=email-counseling
name=Email Counseling
description=Administrative counseling service via email.
contactType=email
locations=
phoneNumber=
emailAddress=kikumimi.japan@soumu.go.jp
membersCount=
period=
url=

[item.administrative-counseling-committee]
code=04
slug=administrative-counseling-committee
name=Administrative Counseling Committee
description=Approximately 5,000 committee members accept consultations in local communities.
contactType=local
locations=
phoneNumber=
emailAddress=
membersCount=5000
period=
url=

[item.comprehensive-counseling-office]
code=05
slug=comprehensive-counseling-office
name=Comprehensive Administrative Counseling Office
description=Consultation contact points established in department stores and commercial facilities in major cities.
contactType=comprehensive
locations=17
phoneNumber=
emailAddress=
membersCount=
period=
url=

[item.joint-counseling-office]
code=06
slug=joint-counseling-office
name=One-Day Joint Administrative Counseling Office
description=Special limited-time consultation offices opened during Administrative Counseling Month.
contactType=special
locations=
phoneNumber=
emailAddress=
membersCount=
period=September-October
url=

[item.special-counseling-disaster]
code=07
slug=special-counseling-disaster
name=Special Administrative Counseling (Disaster Response)
description=Emergency response consultation contact points opened during large-scale disasters.
contactType=emergency
locations=
phoneNumber=
emailAddress=
membersCount=
period=
url=

[item.govbot]
code=08
slug=govbot
name=National/Local Common Consultation Chatbot (Govbot)
description=Administrative counseling chatbot service utilizing AI.
contactType=digital
locations=
phoneNumber=
emailAddress=
membersCount=
period=
url=https://www.govbot.go.jp/