Markdown
Administrative Consultation Contact Points - Markdown
The Administrative Counseling System is administered by the Ministry of Internal Affairs and Communications (MIC), which widely accepts complaints, opinions, and requests regarding the operations of national government agencies, independent administrative agencies, and special corporations. It is a mechanism that promotes problem resolution from a position different from the responsible ministries and agencies, and aims to improve administrative systems and operations. Various consultation contact points have been established, including 50 Administrative Counseling Centers 'KIKUMIMI' nationwide, the Administrative Complaint Hotline 110 (0570-090-110), email counseling, and approximately 5,000 Administrative Counseling Committee members. The system operates free of charge with strict confidentiality, handling approximately 120,000 consultations annually.
| code | slug | name | description | contactType | locations | phoneNumber | emailAddress | membersCount | period | url |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 01 | kikumimi-center | Administrative Counseling Center 'KIKUMIMI' | Administrative counseling contact points operated by MIC at 50 locations nationwide. | main | 50 | | | | | |
| 02 | administrative-complaint-hotline | Administrative Complaint Hotline 110 | Nationwide common telephone consultation number (0570-090-110). | telephone | | 0570-090-110 | | | | |
| 03 | email-counseling | Email Counseling | Administrative counseling service via email. | email | | | kikumimi.japan@soumu.go.jp | | | |
| 04 | administrative-counseling-committee | Administrative Counseling Committee | Approximately 5,000 committee members accept consultations in local communities. | local | | | | 5000 | | |
| 05 | comprehensive-counseling-office | Comprehensive Administrative Counseling Office | Consultation contact points established in department stores and commercial facilities in major cities. | comprehensive | 17 | | | | | |
| 06 | joint-counseling-office | One-Day Joint Administrative Counseling Office | Special limited-time consultation offices opened during Administrative Counseling Month. | special | | | | | September-October | |
| 07 | special-counseling-disaster | Special Administrative Counseling (Disaster Response) | Emergency response consultation contact points opened during large-scale disasters. | emergency | | | | | | |
| 08 | govbot | National/Local Common Consultation Chatbot (Govbot) | Administrative counseling chatbot service utilizing AI. | digital | | | | | | https://www.govbot.go.jp/ |