TSV
Administrative Consultation Contact Points - TSV
The Administrative Counseling System is administered by the Ministry of Internal Affairs and Communications (MIC), which widely accepts complaints, opinions, and requests regarding the operations of national government agencies, independent administrative agencies, and special corporations. It is a mechanism that promotes problem resolution from a position different from the responsible ministries and agencies, and aims to improve administrative systems and operations. Various consultation contact points have been established, including 50 Administrative Counseling Centers 'KIKUMIMI' nationwide, the Administrative Complaint Hotline 110 (0570-090-110), email counseling, and approximately 5,000 Administrative Counseling Committee members. The system operates free of charge with strict confidentiality, handling approximately 120,000 consultations annually.
code slug name description contactType locations phoneNumber emailAddress membersCount period url
01 kikumimi-center Administrative Counseling Center 'KIKUMIMI' Administrative counseling contact points operated by MIC at 50 locations nationwide. main 50
02 administrative-complaint-hotline Administrative Complaint Hotline 110 Nationwide common telephone consultation number (0570-090-110). telephone 0570-090-110
03 email-counseling Email Counseling Administrative counseling service via email. email kikumimi.japan@soumu.go.jp
04 administrative-counseling-committee Administrative Counseling Committee Approximately 5,000 committee members accept consultations in local communities. local 5000
05 comprehensive-counseling-office Comprehensive Administrative Counseling Office Consultation contact points established in department stores and commercial facilities in major cities. comprehensive 17
06 joint-counseling-office One-Day Joint Administrative Counseling Office Special limited-time consultation offices opened during Administrative Counseling Month. special September-October
07 special-counseling-disaster Special Administrative Counseling (Disaster Response) Emergency response consultation contact points opened during large-scale disasters. emergency
08 govbot National/Local Common Consultation Chatbot (Govbot) Administrative counseling chatbot service utilizing AI. digital https://www.govbot.go.jp/