TOML
Communication Styles - TOML
Communication styles refer to the characteristic methods individuals use when sharing information and expressing opinions or emotions with others. They are primarily classified into four types: Assertive (appropriate self-expression), Passive (non-assertive), Aggressive (hostile), and Passive-Aggressive (indirect). Each style significantly impacts the quality of interpersonal relationships and workplace productivity. In particular, assertive communication is widely recognized as an ideal style that balances self-assertion with respect for others, enabling constructive dialogue.
communication
assertive
interpersonal relationships
self-expression
workplace skills
soft skills
[[items]]
code = "01"
slug = "assertive"
name = "Assertive"
description = "A balanced style that expresses one's opinions honestly while respecting others' views."
keyCharacteristics = "[\"Clear and respectful expressions\",\"Dialogue on equal footing\",\"Use of I-messages\",\"Constructive problem-solving\"]"
typicalPhrases = "[\"I think this way, but I'd like to hear your opinion too\",\"Let me consult with you about this matter\"]"
[[items]]
code = "02"
slug = "passive"
name = "Passive"
description = "A non-assertive style that suppresses one's opinions and feelings to accommodate others."
keyCharacteristics = "[\"Avoidance of opinions\",\"Reserved attitude\",\"Prioritizing harmony with others\",\"Difficulty with self-assertion\"]"
typicalPhrases = "[\"If it's okay with you, that's fine with me\",\"Well, I'll go along with what others decide\"]"
[[items]]
code = "03"
slug = "aggressive"
name = "Aggressive"
description = "A hostile style that unilaterally pushes one's opinions while disregarding others' views and feelings."
keyCharacteristics = "[\"Domineering attitude\",\"Controlling behavior\",\"Critical expressions\",\"Talking down to others\"]"
typicalPhrases = "[\"I'm right, so you should follow that\",\"Why didn't you meet the deadline!\"]"
[[items]]
code = "04"
slug = "passive-aggressive"
name = "Passive-Aggressive"
description = "An indirect style that appears calm on the surface but expresses inner dissatisfaction indirectly."
keyCharacteristics = "[\"Sarcastic expressions\",\"Silence or ignoring\",\"Complaining behind others' backs\",\"Inconsistency between words and actions\"]"
typicalPhrases = "[\"Well, I guess there's nothing I can do since you decided it...\",\"Fine. (pretending indifference)\"]"