XML
Communication Styles - XML
Communication styles refer to the characteristic methods individuals use when sharing information and expressing opinions or emotions with others. They are primarily classified into four types: Assertive (appropriate self-expression), Passive (non-assertive), Aggressive (hostile), and Passive-Aggressive (indirect). Each style significantly impacts the quality of interpersonal relationships and workplace productivity. In particular, assertive communication is widely recognized as an ideal style that balances self-assertion with respect for others, enabling constructive dialogue.
communication
assertive
interpersonal relationships
self-expression
workplace skills
soft skills
<?xml version="1.0" encoding="UTF-8"?>
<items>
<item>
<code>01</code>
<slug>assertive</slug>
<name>Assertive</name>
<description>A balanced style that expresses one's opinions honestly while respecting others' views.</description>
<keyCharacteristics>["Clear and respectful expressions","Dialogue on equal footing","Use of I-messages","Constructive problem-solving"]</keyCharacteristics>
<typicalPhrases>["I think this way, but I'd like to hear your opinion too","Let me consult with you about this matter"]</typicalPhrases>
</item>
<item>
<code>02</code>
<slug>passive</slug>
<name>Passive</name>
<description>A non-assertive style that suppresses one's opinions and feelings to accommodate others.</description>
<keyCharacteristics>["Avoidance of opinions","Reserved attitude","Prioritizing harmony with others","Difficulty with self-assertion"]</keyCharacteristics>
<typicalPhrases>["If it's okay with you, that's fine with me","Well, I'll go along with what others decide"]</typicalPhrases>
</item>
<item>
<code>03</code>
<slug>aggressive</slug>
<name>Aggressive</name>
<description>A hostile style that unilaterally pushes one's opinions while disregarding others' views and feelings.</description>
<keyCharacteristics>["Domineering attitude","Controlling behavior","Critical expressions","Talking down to others"]</keyCharacteristics>
<typicalPhrases>["I'm right, so you should follow that","Why didn't you meet the deadline!"]</typicalPhrases>
</item>
<item>
<code>04</code>
<slug>passive-aggressive</slug>
<name>Passive-Aggressive</name>
<description>An indirect style that appears calm on the surface but expresses inner dissatisfaction indirectly.</description>
<keyCharacteristics>["Sarcastic expressions","Silence or ignoring","Complaining behind others' backs","Inconsistency between words and actions"]</keyCharacteristics>
<typicalPhrases>["Well, I guess there's nothing I can do since you decided it...","Fine. (pretending indifference)"]</typicalPhrases>
</item>
</items>