INI
Consumer Hotline - INI
The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.
Consumer Affairs Agency
consumer consultation
consumer protection
hotline
Japan
[item.consumer-hotline-main]
code=188
slug=consumer-hotline-main
name=Consumer Hotline (188)
description=Nationwide hotline for consumer consultation services.
callRate_landline=8.5 yen (9.35 yen tax included) per 180 seconds
callRate_mobile=10 yen (11 yen tax included) per 20 seconds
callRate_publicPhone=10 yen (tax included) per 40 seconds
callType=navidial
notes=Not an area code. Call charges apply from the moment connected to the consultation desk.
phoneNumber=188
availableHours_weekday=
[item.consumer-hotline-backup]
code=backup
slug=consumer-hotline-backup
name=Weekday Backup Consultation
description=Alternative consultation service when the main hotline is busy.
callRate_landline=
callRate_mobile=
callRate_publicPhone=
callType=direct
notes=For use when 188 is busy.
phoneNumber=03-3446-0999
availableHours_weekday=10:00-16:00
[item.consumer-affairs-agency-contact]
code=caa-contact
slug=consumer-affairs-agency-contact
name=Consumer Affairs Agency Main Contact
description=General inquiry contact for the Consumer Affairs Agency.
callRate_landline=
callRate_mobile=
callRate_publicPhone=
callType=direct
notes=
phoneNumber=03-3507-8800
availableHours_weekday=