TSV

Consumer Hotline - TSV

The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.

Consumer Affairs Agency consumer consultation consumer protection hotline Japan

code	slug	name	description	callRate_landline	callRate_mobile	callRate_publicPhone	callType	notes	phoneNumber	availableHours_weekday
188	consumer-hotline-main	Consumer Hotline (188)	Nationwide hotline for consumer consultation services.	8.5 yen (9.35 yen tax included) per 180 seconds	10 yen (11 yen tax included) per 20 seconds	10 yen (tax included) per 40 seconds	navidial	Not an area code. Call charges apply from the moment connected to the consultation desk.	188	
backup	consumer-hotline-backup	Weekday Backup Consultation	Alternative consultation service when the main hotline is busy.				direct	For use when 188 is busy.	03-3446-0999	10:00-16:00
caa-contact	consumer-affairs-agency-contact	Consumer Affairs Agency Main Contact	General inquiry contact for the Consumer Affairs Agency.				direct		03-3507-8800