TOML
Consumer Hotline - TOML
The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.
Consumer Affairs Agency
consumer consultation
consumer protection
hotline
Japan
[[items]]
code = "188"
slug = "consumer-hotline-main"
name = "Consumer Hotline (188)"
description = "Nationwide hotline for consumer consultation services."
callRate_landline = "8.5 yen (9.35 yen tax included) per 180 seconds"
callRate_mobile = "10 yen (11 yen tax included) per 20 seconds"
callRate_publicPhone = "10 yen (tax included) per 40 seconds"
callType = "navidial"
notes = "Not an area code. Call charges apply from the moment connected to the consultation desk."
phoneNumber = "188"
availableHours_weekday = ""
[[items]]
code = "backup"
slug = "consumer-hotline-backup"
name = "Weekday Backup Consultation"
description = "Alternative consultation service when the main hotline is busy."
callRate_landline = ""
callRate_mobile = ""
callRate_publicPhone = ""
callType = "direct"
notes = "For use when 188 is busy."
phoneNumber = "03-3446-0999"
availableHours_weekday = "10:00-16:00"
[[items]]
code = "caa-contact"
slug = "consumer-affairs-agency-contact"
name = "Consumer Affairs Agency Main Contact"
description = "General inquiry contact for the Consumer Affairs Agency."
callRate_landline = ""
callRate_mobile = ""
callRate_publicPhone = ""
callType = "direct"
notes = ""
phoneNumber = "03-3507-8800"
availableHours_weekday = ""