YAML

Consumer Hotline - YAML

The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.

Consumer Affairs Agency consumer consultation consumer protection hotline Japan

- code: "188"
  slug: "consumer-hotline-main"
  name: "Consumer Hotline (188)"
  description: "Nationwide hotline for consumer consultation services."
  phoneNumber: "188"
  callType: "navidial"
  callRate:
    landline: "8.5 yen (9.35 yen tax included) per 180 seconds"
    mobile: "10 yen (11 yen tax included) per 20 seconds"
    publicPhone: "10 yen (tax included) per 40 seconds"
  notes: "Not an area code. Call charges apply from the moment connected to the consultation desk."
- code: "backup"
  slug: "consumer-hotline-backup"
  name: "Weekday Backup Consultation"
  description: "Alternative consultation service when the main hotline is busy."
  phoneNumber: "03-3446-0999"
  callType: "direct"
  availableHours:
    weekday: "10:00-16:00"
  notes: "For use when 188 is busy."
- code: "caa-contact"
  slug: "consumer-affairs-agency-contact"
  name: "Consumer Affairs Agency Main Contact"
  description: "General inquiry contact for the Consumer Affairs Agency."
  phoneNumber: "03-3507-8800"
  callType: "direct"