XML

Consumer Hotline - XML

The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.

Consumer Affairs Agency consumer consultation consumer protection hotline Japan

<?xml version="1.0" encoding="UTF-8"?>
<items>
  <item>
    <code>188</code>
    <slug>consumer-hotline-main</slug>
    <name>Consumer Hotline (188)</name>
    <description>Nationwide hotline for consumer consultation services.</description>
    <callRate_landline>8.5 yen (9.35 yen tax included) per 180 seconds</callRate_landline>
    <callRate_mobile>10 yen (11 yen tax included) per 20 seconds</callRate_mobile>
    <callRate_publicPhone>10 yen (tax included) per 40 seconds</callRate_publicPhone>
    <callType>navidial</callType>
    <notes>Not an area code. Call charges apply from the moment connected to the consultation desk.</notes>
    <phoneNumber>188</phoneNumber>
    <availableHours_weekday></availableHours_weekday>
  </item>
  <item>
    <code>backup</code>
    <slug>consumer-hotline-backup</slug>
    <name>Weekday Backup Consultation</name>
    <description>Alternative consultation service when the main hotline is busy.</description>
    <callRate_landline></callRate_landline>
    <callRate_mobile></callRate_mobile>
    <callRate_publicPhone></callRate_publicPhone>
    <callType>direct</callType>
    <notes>For use when 188 is busy.</notes>
    <phoneNumber>03-3446-0999</phoneNumber>
    <availableHours_weekday>10:00-16:00</availableHours_weekday>
  </item>
  <item>
    <code>caa-contact</code>
    <slug>consumer-affairs-agency-contact</slug>
    <name>Consumer Affairs Agency Main Contact</name>
    <description>General inquiry contact for the Consumer Affairs Agency.</description>
    <callRate_landline></callRate_landline>
    <callRate_mobile></callRate_mobile>
    <callRate_publicPhone></callRate_publicPhone>
    <callType>direct</callType>
    <notes></notes>
    <phoneNumber>03-3507-8800</phoneNumber>
    <availableHours_weekday></availableHours_weekday>
  </item>
</items>