JSON

Consumer Hotline - JSON

The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.

Consumer Affairs Agency consumer consultation consumer protection hotline Japan

[
  {
    "code": "188",
    "slug": "consumer-hotline-main",
    "name": "Consumer Hotline (188)",
    "description": "Nationwide hotline for consumer consultation services.",
    "phoneNumber": "188",
    "callType": "navidial",
    "callRate": {
      "landline": "8.5 yen (9.35 yen tax included) per 180 seconds",
      "mobile": "10 yen (11 yen tax included) per 20 seconds",
      "publicPhone": "10 yen (tax included) per 40 seconds"
    },
    "notes": "Not an area code. Call charges apply from the moment connected to the consultation desk."
  },
  {
    "code": "backup",
    "slug": "consumer-hotline-backup",
    "name": "Weekday Backup Consultation",
    "description": "Alternative consultation service when the main hotline is busy.",
    "phoneNumber": "03-3446-0999",
    "callType": "direct",
    "availableHours": {
      "weekday": "10:00-16:00"
    },
    "notes": "For use when 188 is busy."
  },
  {
    "code": "caa-contact",
    "slug": "consumer-affairs-agency-contact",
    "name": "Consumer Affairs Agency Main Contact",
    "description": "General inquiry contact for the Consumer Affairs Agency.",
    "phoneNumber": "03-3507-8800",
    "callType": "direct"
  }
]