Markdown

Consumer Hotline - Markdown

The Consumer Hotline is a nationwide telephone service (188) operated by the Consumer Affairs Agency to guide consumers to local consumer consultation services. By entering a postal code, callers are directed to the nearest municipal or prefectural consumer center. The service provides professional consultation on various consumer issues including fraudulent business practices, contract disputes, and product/service problems.

Consumer Affairs Agency consumer consultation consumer protection hotline Japan

| code | slug | name | description | callRate_landline | callRate_mobile | callRate_publicPhone | callType | notes | phoneNumber | availableHours_weekday |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 188 | consumer-hotline-main | Consumer Hotline (188) | Nationwide hotline for consumer consultation services. | 8.5 yen (9.35 yen tax included) per 180 seconds | 10 yen (11 yen tax included) per 20 seconds | 10 yen (tax included) per 40 seconds | navidial | Not an area code. Call charges apply from the moment connected to the consultation desk. | 188 |  |
| backup | consumer-hotline-backup | Weekday Backup Consultation | Alternative consultation service when the main hotline is busy. |  |  |  | direct | For use when 188 is busy. | 03-3446-0999 | 10:00-16:00 |
| caa-contact | consumer-affairs-agency-contact | Consumer Affairs Agency Main Contact | General inquiry contact for the Consumer Affairs Agency. |  |  |  | direct |  | 03-3507-8800 |  |